At GFH, nothing is more important to us than customer satisfaction. If for any reason the purchase does not suit you, we will issue a refund within 15 days. If there was an issue with quality from a manufacturing side you can return at any time. (that's right if we screwed up in any way we will make good on your purchase.) Items will be replaced with another of equal or lesser value.
If you wish to return your GFH gear because: you bought the wrong item, you want another color, your mom found out you took the money from your little brother, or you just decided you want something else, simply box er back up and send it back to our office. We will figure out a way to make you happy or refund your money.
If you are returning your board after 15 days and would like to exchange or need a refund, the product must be in the same condition it was sent to you. That means it cannot be damaged in any way. It needs to be able to go back on to our shelf and be sent off to another customer that will get stoked on their new skate. All returns to GFH must have been purchased directly from GFH and accompanied by a receipt. So if you bought the board at your local shop and got caught with your hand in your brothers piggy bank, you CANNOT return your gear to GFH. However, if you purchased a GFH product from your local shop and there was a defect we will replace it for you. (This only applies for domestic purchases that means inside the USA. No, a purchase in TJ will not be accepted) All returns must be approved by GFH, so please give us a call or shoot us an email email@example.com to find out if you do in fact have a manufacturers defect and your board wasn't actually run over by a car.
These are a few things that we will NOT warranty:
Snapped board (no skateboard will qualify as a defect because you were doing an aggressive maneuver and snapped your board.)
Examples would be:
This is what we do cover:
Give us a call for a full list and we can let you know if your issue is covered. 760 603 9929
Plain and simple.we will never misuse any of the information you provide us. When obtaining information from you it is solely used to better serve YOU so you can have an awesome experience that is worry free. We highly respect your privacy and believe in protecting it as well. We do not disclose, sell, or trade any personal information to third parties and would never even think about it. Your friendship and business are very important to us. We promise to never abuse any information you provide. However, we may shoot you an e-mail here and there just to keep you updated with new products, events and contests.
The personal information that we collect when you purchase a GFH product may include your name, address, phone number, e-mail address and credit card information. All of which are needed to fulfill your order in a timely manner and in turn, make you stoked! We do not keep this information and destroy of it properly.
In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell to children under the age of 13. If you are under the age of 13 you will not be able to enter into contests or order product, please get your parents permission.